Exhibiting (pre-show)

  • Exhibiting (pre-show)

    1. How can I see who else is exhibiting at LBF and how can I contact them?
    2. What is the exhibitor manual?
    3. How can I access the exhibitor manual?
    4. I can't find the exhibitor manual button in the exhibitor portal. What am I doing wrong?
    5. What is the exhibitor portal?
    6. I have not received the email to obtain my login details for the exhibitor portal. What should I do?
    7. Who can I contact if I need help with the exhibitor portal?
    8. I have forgotten my exhibitor portal password. What should I do?
    9. How can I upload videos to the LBF website?
    10. My colleague would like to access our profile on the exhibitor portal to update some information. How can I add him/her?
    11. I need to talk to someone about my invoice and paying for my stand. Who do I direct my enquiry to?
    12. If we have our own cover, how much can be removed from our stand charge? What do I need to do?
    13. How do I complete my official printed directory listing?
    14. What are the deadlines for being in the printed directory?
    15. How do I fill out my entry for the addendum?
    16. If we enlist ourselves in the Directory or Addendum under a different name (or under a surname) than is on our stand, could this be detrimental?
    17. How can I sponsor something at The London Book Fair?
    18. Do I need a Visa to attend LBF?
    19. Why do I have to purchase a website listing? What are the advantages?
    20. How do I complete my website listing?
    21. How many exhibitor badges do I get?
    22. How do I order my exhibitor badges?
    23. I have used my free allocation of exhibitor badges, can I get more?
    24. Do I need to bring my badge with me to LBF?
    25. Where does my exhibitor badge give me access to?
    26. I can't find the exhibitor badges button in the exhibitor portal. What am I doing wrong?
    27. How many visitor badges do I receive? Do we get any for free that we can offer to our clients?
    28. Where does a visitor badge give them access to?
    29. I'm having problems with the online badging system. Who can help me?
    30. How can I register sharers on my stand?
    31. Do sharers have access to the exhibitor portal?

    1. How can I see who else is exhibiting at LBF and how can I contact them?

    The Exhibitor Directory on the LBF website is the place to find out who else is exhibiting at LBF. You can view other companies' stand numbers, product categories, videos and new titles. In this area you can also contact the exhibitor by logging into the Online Diary (My LBF) and make appointments with them. See under 'My LBF' for more information. (coming soon)

    2. What is the exhibitor manual?

    The exhibitor manual is an online area for exhibitors to purchase all their requirements for LBF, by ordering furniture, electrics, nameboards etc.

    3. How can I access the exhibitor manual?

    The manual can be accessed via a button in the exhibitor portal.

    4. I can't find the exhibitor manual button in the exhibitor portal. What am I doing wrong?

    If you can't see the exhibitor manual button in the exhibitor portal it means you haven't completed your profile. Your profile must be activated in order for you to do this. Go to company profile and complete the required fields.

    5. What is the exhibitor portal?

    The exhibitor portal is where all exhibitors can update their profile and information on the LBF website. Once you have signed your contract you will receive an email from 'The London Book Fair team' with a link where you can create your own unique login and password.

    In the portal you can update your website listing, order your badges, complete your printed directory listing, and access the exhibitor manual.

    6. I have not received the email to obtain my login details for the exhibitor portal. What should I do?

    Please email lbf.helpline@reedexpo.co.uk and someone will be able to re-send you the email.

    7. Who can I contact if I need help with the exhibitor portal?

    Exhibitor helpline: +44 (0)208 271 2124 or lbf.helpline@reedexpo.co.uk

    8. I have forgotten my exhibitor portal password. What should I do?

    You can request the password again at the login page. Select Forgotten Password - this will only work if that email has been registered to use the Exhibitor Portal.

    9. How can I upload videos to the LBF website?

    You can upload videos to the website via the exhibitor portal. Go to Company Profile >> Upload Video. The video fits a window approx. 600 pixels wide on your profile so we recommend an MP4 file at medium quality.

    10. My colleague would like to access our profile on the exhibitor portal to update some information. How can I add him/her?

    You can add your colleague to the exhibitor portal by selecting People Manager once you are logged into your profile. Select Add People and input their information. They will then receive an email from The London Book Fair team asking them to create a unique login and password to access the portal.

    11. I need to talk to someone about my invoice and paying for my stand. Who do I direct my enquiry to?

    Please direct all questions about payments, billing and invoicing via email to hannah.jeal@reedexpo.co.uk

    12. If we have our own cover, how much can be removed from our stand charge? What do I need to do?

    If you have your own insurance cover, we can waive the fee of £115 from your contract. Please complete a Waiver Form , a US Waiver Form or a Canada Waiver Form depending on where you are based. Please return the form to your account manager or hannah.jeal@reedexpo.co.uk

    13. How do I complete my official printed directory listing?

    When filling out your company profile via the Exhibitor Portal, your 'printed description' will be used for you rcompany listing in the Official Printed Directory.

    14. What are the deadlines for being in the printed directory?

    You need to return your contract and complete your listing by 21 December 2016. If you don't complete your listing your company profile will appear in the directory without the 50 words.

    If you haven't returned your contract by this point your company profile will not appear in the directory, but it will appear in the addendum.

    The deadline for the addendum will be at the beginning of March (date TBC).

    15. How do I fill out my entry for the addendum?

    You can fill out your entry for the addendum in the exact same way as the directory, by filling out your 'printed description'through the Exhibitor Portal.

    16. If we enlist ourselves in the Directory or Addendum under a different name (or under a surname) than is on our stand, could this be detrimental?

    It is your choice where your profile goes in the directory (you will be asked when filling out your listing), however we recommend you put yourselves under the same name as on your stand so visitors and exhibitors looking in the directory can find you easily when they are at the Fair.

    17. How can I sponsor something at The London Book Fair?

    If you are interested in taking a sponsorship slot, please contact:
    Hannah Jeal
    Tel: +44 (0)20 8910 7046
    Email: hannah.jeal@reedexpo.co.uk

    18. Do I need a Visa to attend LBF?

    Exhibitors can request visas via a link contained within their email confirmation when ordering badges. A badge number is required to complete the automated visa links. Visas can only be provided to registered Exhibitors at the discretion of the LBF Customer Service Team. If you need to discuss this, please contact the exhibitor helpline: +44 (0)208 271 2124 or lbf.helpline@reedexpo.co.uk.

    19. Why do I have to purchase a website listing? What are the advantages?

    The LBF website receives over 2.3million page views per year with the online exhibitor directory being one of the most frequently visited pages. Each website listing gives you a full profile in the online directory and you can choose to upgrade to a premium or enhanced listing to boost your profile with even more benefits.

    20. How do I complete my website listing?

    You can complete your website listing by logging on to the exhibitor portal and filling out the required fields. See Exhibitor Portal for more information.

    How can I upgrade my website listing?

    Please email hannah.jeal@reedexpo.co.uk if you would like to upgrade your website listing.

    21. How many exhibitor badges do I get?

    For main stand holders the amount of exhibitor badges you get corresponds with the square metre your stand size. For example, if you have a 5m² square stand you will recieve 5 exhibitor badges.

    Stand sharers recieve 3 exhibitor badges.

    IRC standard tableholders recieve 1 exhibitor badge.

    IRC multiple/ premium tableholders recieve 4 exhibitor badges.

    NEP tableholders recieve 4 exhibitor badges.

    Ivy Club Booth holders recieve 4 exhibitor badges.

    22. How do I order my exhibitor badges?

    Exhibitor badges are available via the exhibitor portal, simply click on the exhibitor badges link under the Additional Services heading.This will take you to an external website where you must input your name and information and your e-badge will be produced. The deadline to order your exhibitor badges is 3pm, Thursday 9th March 2017.

    23. I have used my free allocation of exhibitor badges, can I get more?

    Yes, additional exhibitor badges can be purchased pre-show at a cost of £40 per badge. Onsite Exhibitor Registration costs £55.

    24. Do I need to bring my badge with me to LBF?

    We highly recommend that you to print your e-badge out before you arrive and bring it with you to LBF to save time and queuing at Olympia. If this isn’t possible, please bring your badge reference number with you and it can be printed when you arrive.

    Please note: your badge will not be posted to you. Once you have placed your order a PDF e-badge will be generated which you can print out.

    25. Where does my exhibitor badge give me access to?

    All exhibitor badges give you access to both levels of Olympia and the International Rights Centre. All exhibitor badges give you access to these areas during build up, breakdown and opening times.

    26. I can't find the exhibitor badges button in the exhibitor portal. What am I doing wrong?

    If you can't see the exhibitor badges button in the exhibitor portal it means you haven't completed your online company profile in the portal. Your profile must be activated in order for you to do this. Go to the company profile tab and complete the required fields.

    27. How many visitor badges do I receive? Do we get any for free that we can offer to our clients?

    All exhibitors are entitled to a free allocation of visitor e-badges that will allow you to invite clients to attend the Fair and to register free of charge. The number of visitor e-badges is dependent on your stand size or number of IRC tables that you have booked.

    For main stand holders the amount of visitor badges you get corresponds with the square metre your stand size. For example, if you have a 5m² square stand you will recieve 5 visitor badges.

    Stand sharers recieve 3 visitorbadges.

    IRC standard/ multiple/ premium tableholders recieve 10 visitor badges.

    NEP tableholders recieve 10 visitor badges.

    Ivy Club Booth holders recieve 10 visitor badges.

    You can find out your personalised link to send invites via the exhibitor portal, simply click on the exhibitor badges link under the Additional Services heading and then click on Personalised Visitor Invites.

    28. Where does a visitor badge give them access to?

    All visitor badges give the person access to both levels of Olympia. All visitor badges give the person access to these areas during opening times only.

    29. I'm having problems with the online badging system. Who can help me?

    If you experience any problems with the online badging system, please contact the badge helpline, Livebuzz, on 0843 178 1287 or exhibitors@livebuzz.co.uk

    30. How can I register sharers on my stand?

    Once you have your Sharer Registration Package, you can add any companies sharing your stand through your exhibitor portal.

    If you have any issues, please contact:
    Hannah Jeal
    Tel: +44 (0)20 8910 7046
    Email: hannah.jeal@reedexpo.co.uk

    31. Do sharers have access to the exhibitor portal?

    Yes, stand sharers will have access to the portal once they have been added as a sharer and all correspondence relating to the exhibitor portal will be sent to the sharer email address supplied.

    Can't find the answer you're looking for? Contact the team

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